End-to-End IT Managed Services for RBS

Client Overview

RBS (Rockwell Business School) is an educational institution that has embedded technology in its day-to-day scholarly, administrative, and operational processes. With several floors, intelligent classrooms, cloud-enabled platforms such as MyClassBoard (MCB), and constant digital communications, the institute depends greatly on a responsive and stable IT environment.

Engagement Summary

As a Managed IT Services company, our staff at RBS ensures smooth operation of all IT and digital infrastructure at the campus. Our duties cover a variety of areas including:

Scope of Managed IT Services at RBS

CCTV Management

1. CCTV Management

  • Daily checks of CCTV devices in the server room.
  • Ensure 10-day video backup retention is operational.
  • Escalation and coordination with hardware experts when there are failures.

2. Internet & Network Monitoring

  • Regular internet speed checks on every floor
  • Troubleshooting of slow speeds, disconnections, and Wi-Fi.
  • ACT Beam (ISP) coordination for issues that cannot be resolved.

3. Printer Support

  • Continuous monitoring of printer health, toner levels, and paper.
  • Granting access to new staff and faculty on printers.
  • Troubleshooting and escalation to the printer service team when necessary.

4. Application Support

  • Maintenance of academic software such as MCB, Visual Studio, and C++ compilers in labs.
  • Installation of other department-specific tools.
  • Handling smart classroom apps such as Instashare 2 for wireless screen sharing.
  • Daily health checks of smart screens utilized for lessons and meetings.
  • Setting them up for sessions, handling tech issues during lectures or events.
  • Handling screen mirroring and presentations.
Network Monitoring
IT Managed Services

5. Biometrics & Asset Monitoring

  • Daily monitoring of biometric systems.
  • Monthly audits of all IT assets such as laptops, printers, switches, and cables.
  • Ensuring health status of critical equipment is regularly documented.

6. Asset Assignment Governance

  • No asset (laptop, mouse, etc.) is assigned without prior approval from the Admin team or Satish Sir.
  • Declarations and signed handovers are mandatory.
  • Asset assignment logged and emailed for recordkeeping.

Daily and Monthly Tasks

Daily Activities

  • Internet speed check on each floor
  • CCTV recording status and backup validation
  • Printer status check (paper & toner)
  • Smart screen functionality check
  • Biometric system check
  • Basic network health check

Monthly Activities

  • Asset checks (hardware, peripherals)
  • Paper usage logs for billing
  • Equipment health reports

Case Highlight: Solving Internet Connectivity

Despite continuous monitoring, a critical connectivity problem was witnessed on the second floor

Problems Encountered:

Steps Taken:

Outcome:

Impact & Outcome

Conclusion

The case demonstrates the worth of an exclusive IT Managed Services group in an academic setting. Over and above problem-solving, our daily and monthly proactive work ensured timely detection, adequate documentation, and lasting stability for RBS's digital infrastructure. Consequently, learning, teaching, and administration at RBS were not interrupted and future-proofed.